Customer Experience Associate

Nabis

Rochester, NY, United States
Base: $20–$23 ph; bonus/equity: not specified; ben...
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2 years relevant work experience
Ability to work evening and weekend shifts
Strong communication across phone and chat
** Nabis is seeking a Customer Experience Associate based in Rochester, NY, to support its growing market. The ideal candidate should have customer service experience and strong communication skills, with a focus on aligning the goals of brands and retail partners. **

Job Summary

  • Nabis is the #1 licensed cannabis wholesale platform supplying $1B+ worth of products annually to retailers across multiple states.
  • The role involves acting as an extension of the operation to align brand and retail partner goals with day-to-day activities while maintaining high KPIs.
  • Employees receive competitive pay between $20–$23 per hour, paid weekly, along with medical, dental, vision coverage, and paid sick leave.

Matching Summary

Match Score: 75

** Nabis is seeking a Customer Experience Associate based in Rochester, NY, to support its growing market. The ideal candidate should have customer service experience and strong communication skills, with a focus on aligning the goals of brands and retail partners. **

Salary

Base: $20–$23 per hour; Bonus/Equity: Not specified; Benefits: Medical/Dental/Vision, Paid safe and sick leave

Skills & Requirements

Must-have

  • 2 years relevant work experience
  • Ability to work evening and weekend shifts
  • Strong communication across phone and chat
  • Experience with de-escalation and client retention
  • Basic knowledge of payments and collections

Nice-to-have

  • New York cannabis industry experience
  • Familiarity with NYS Office of Cannabis Management regulations
  • Bilingual in Spanish and English
  • Willingness to learn new software platforms
  • Adaptability and multitasking skills

Key Requirements

  • 2 years relevant work or customer service experience
  • Availability for occasional evening and weekend shifts
  • Basic math skills required
  • Knowledge of cash-on-delivery processes and invoice reconciliation

Work Rights

Not specified

Tailored Resume

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