$13.30 - $24.70 ph; not specified; health, dental,...
On-site
Provide information and process inquiries
Troubleshoot technical issues
Handle inbound calls, chat, and emails
Aristocrat Technologies is seeking a full-time Customer Service Agent for their Lansing, MI location. The role involves providing support for players in the gaming industry, handling inquiries and troubleshooting technical issues, while the company emphasizes a culture of excellence and player focus
Job Summary
Aristocrat Interactive is seeking a full-time Customer Service Agent to support players and ensure a seamless gaming experience.
Responsibilities include providing information, troubleshooting technical issues, handling various communication channels, and promoting marketing offers.
The role requires excellent communication skills, advanced computer knowledge, and the ability to maintain high customer service standards in a dynamic environment.
Matching Summary
Match Score: 75
Aristocrat Technologies is seeking a full-time Customer Service Agent for their Lansing, MI location. The role involves providing support for players in the gaming industry, handling inquiries and troubleshooting technical issues, while the company emphasizes a culture of excellence and player focus.
Salary
$13.30 - $24.70 per hour; Not specified; Health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching
Skills & Requirements
Must-have
Provide information and process inquiries
Troubleshoot technical issues
Handle inbound calls, chat, and emails
Communicate marketing offers to VIP customers
Uphold customer confidentiality
Maintain SLAs for inquiries
Type at least 90 wpm
Nice-to-have
Thrive in a fast-paced environment
Work independently with initiative
Organized with excellent time-management skills
Camera-ready while working
Key Requirements
0-2 years inbound/support call center experience preferred
High School diploma or equivalent
Advanced knowledge of computers and Windows Office Programs
Experienced with troubleshooting computers, smartphones, and tablets
Able to work a hybrid schedule
Able to travel to the office for at least 50% of scheduled shifts