Customer Service Representatives - Start Date 15th June 2026

Capita

Sheffield, United Kingdom
Base: £25,155 py; bonus/equity: not specified; ben...
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Proven call centre experience
High-volume inbound calls handling
Excellent telephone manner
** Capita Pension Solutions is seeking Customer Service Representatives to join their team in Sheffield, starting June 15, 2026. The role involves handling high-volume inbound calls related to pension inquiries, requiring strong customer service skills and a keen attention to detail. **

Job Summary

  • The role involves taking a high volume of inbound calls from pension members and their beneficiaries regarding various enquiries.
  • Candidates will receive comprehensive training to handle queries efficiently within agreed service levels in a supportive team environment.
  • The position offers a starting salary of £25,155 per annum along with 23 days' holiday rising to 27 and company-matched pension.

Matching Summary

Match Score: 75

** Capita Pension Solutions is seeking Customer Service Representatives to join their team in Sheffield, starting June 15, 2026. The role involves handling high-volume inbound calls related to pension inquiries, requiring strong customer service skills and a keen attention to detail. **

Salary

Base: £25,155 per annum; Bonus/Equity: Not specified; Benefits: 23-27 days holiday; Company matched pension; Life assurance; 15 weeks paid maternity leave

Skills & Requirements

Must-have

  • Proven call centre experience
  • High-volume inbound calls handling
  • Excellent telephone manner
  • Ability to show empathy
  • Strong attention to detail
  • UK residency for 5 consecutive years

Nice-to-have

  • Knowledge of pensions industry
  • Experience with AWS Amazon Connect
  • Passion for resolving queries quickly
  • Ability to work in fast-paced environment

Key Requirements

  • Enhanced security clearance required
  • Must have lived in UK for past 5 years
  • Proof of right to work checks mandatory

Work Rights

Must have lived in the UK for the past five consecutive years

Tailored Resume

Cover Letter