**
Cloudmed is seeking an Operations Manager for its healthcare call center operations. The ideal candidate will have 3-5 years of management experience in a call center environment, particularly within healthcare, and will be responsible for leading a team to meet service level agreements and enhance customer service quality.
**
Job Summary
Leads and directs a staff of 4-5 team leaders/supervisors with a total span of 60-80 FTEs.
Ensures calls from patients for multiple client hospital sites are answered within service levels and handled in a quality manner.
Offers a competitive Total Rewards Package including medical, life insurance, and paid time-off benefits.
Matching Summary
Match Score: 75
**
Cloudmed is seeking an Operations Manager for its healthcare call center operations. The ideal candidate will have 3-5 years of management experience in a call center environment, particularly within healthcare, and will be responsible for leading a team to meet service level agreements and enhance customer service quality.
**
Skills & Requirements
Must-have
Contact center performance management
Client service level adherence
Team leadership and development
Healthcare call center experience
Nice-to-have
Continuous improvement experience
Revenue cycle management expertise
Mentorship and employee development
Key Requirements
3-5 years' Operations Manager experience
Hospital or healthcare call center environment
Bachelor’s Degree or equivalent experience
Experience leading and managing employees in a high contact center environment