3+ years customer relationship management experience
Experience innovating and delivering exceptional training
Incorporating change management principles into training
The role involves facilitating group sessions and empowering customers to help each other's businesses grow while utilizing ServiceTitan
Job Summary
The role involves facilitating group sessions and empowering customers to help each other's businesses grow while utilizing ServiceTitan.
Candidates must have a consistent track record of taking initiative to evolve customer-focused programs and incorporate change management principles.
The company offers comprehensive benefits including flexible time off, holistic health coverage, parental leave, and up to $20k in adoption reimbursement.
Matching Summary
The role involves facilitating group sessions and empowering customers to help each other's businesses grow while utilizing ServiceTitan.
Salary
Base: $65,300 CAD - $97,900 CAD; Bonus/Equity: Equity included; Benefits: Comprehensive medical, dental, vision, RSP match, and wellness support
Skills & Requirements
Must-have
3+ years customer relationship management experience
Experience innovating and delivering exceptional training
Incorporating change management principles into training
Ability to create supporting content for instructor-led training
Multi-tasking design and execution of multiple projects
Nice-to-have
Trusted expert on product usage 'how' and 'why'
Passion for empowering customers to grow businesses
Experience with Project Ember & SparkSessions programs
Humble attitude with bold vision alignment
Ability to challenge conventional thinking
Key Requirements
3+ years combined experience in CRM and training delivery
Proven ability to manage multiple projects simultaneously
Experience developing process documentation and handouts