Customer Care Consultant

AIG

Singapore, Singapore
Not specified; not specified; comprehensive benefi...
Fluent in oral and written english
Bilingual in english and bahasa melayu/mandarin/tamil
Relevant customer service experience in contact center
The role involves performing voice and non-voice customer service and sales for transactions routed to the Inbound Sales & Service team

Job Summary

  • The role involves performing voice and non-voice customer service and sales for transactions routed to the Inbound Sales & Service team.
  • Candidates must ensure timely updates of complete and accurate information on customer interactions in the Customer Relationship Management (CRM) system.
  • AIG offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development.

Matching Summary

The role involves performing voice and non-voice customer service and sales for transactions routed to the Inbound Sales & Service team.

Salary

Not specified; Not specified; Comprehensive benefits package including health, wellbeing, and financial security

Skills & Requirements

Must-have

  • Fluent in oral and written English
  • Bilingual in English and Bahasa Melayu/Mandarin/Tamil
  • Relevant customer service experience in contact center
  • Excellent telephone etiquette
  • Strong interpersonal skills

Nice-to-have

  • Certificate in General Insurance preferred
  • Health Insurance Certification advantage
  • Knowledge of Call Center Systems
  • MS Office Application Suite proficiency
  • Resilient and resourceful attitude

Key Requirements

  • Bilingual in English and Bahasa Melayu/Mandarin or Tamil
  • Certificate in General Insurance preferred
  • Health Insurance Certification advantageous
  • Relevant contact center experience required

Work Rights

Not specified

Tailored Resume

Cover Letter