Customer Care Manager Ii

PulteGroup

Denver, CO, United States
Base: $32.98 - $41.25 ph; bonus/equity: eligible f...
Conduct in-person homeowner assessments
Lead root-cause analysis
Manage trades to completion
PulteGroup offers opportunities to grow within a Fortune 500 company that’s consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work

Job Summary

  • PulteGroup offers opportunities to grow within a Fortune 500 company that’s consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work.
  • Primary Job Responsibilities include conducting homeowner assessments, leading root-cause analysis, managing service work through vendors, and ensuring build quality confirmation before delivery.
  • Employees are eligible for medical, dental, and vision insurance coverage, company-paid disability, basic life insurance, parental leave, and a 401(k) Plan.

Matching Summary

PulteGroup offers opportunities to grow within a Fortune 500 company that’s consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work.

Salary

Base: $32.98 - $41.25 per hour; Bonus/Equity: Eligible for quarterly bonus incentives; Benefits: Medical, dental, vision, 401(k), paid holidays, sick pay, unpaid Sales Time Off

Skills & Requirements

Must-have

  • Conduct in-person homeowner assessments
  • Lead root-cause analysis
  • Manage trades to completion
  • Establish positive customer relationships
  • Drive repeat and referral business
  • Basic construction skills and knowledge

Nice-to-have

  • Champion inclusion and diversity
  • Empowered to thrive
  • Builds trust and innovation

Key Requirements

  • Minimum High School Diploma or equivalent
  • Minimum 1-2 years customer service/warranty experience
  • Valid driver's license

Work Rights

Not specified

Tailored Resume

Cover Letter