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RSM UK is seeking a Resource Management Solutions Support Associate in India to provide business and technical support for the Dayshape platform. The role involves ensuring stable operations, data integration, user experience quality, and supporting testing and enhancements, making it ideal for candidates with technical support or business analyst backgrounds.
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Job Summary
The role provides Level 3 support for the Dayshape platform, ensuring stable operations and accurate data integrations with upstream and downstream systems like Workday.
Candidates will perform daily monitoring of integration logs, triage system errors, and manage administrative data including users, cost rates, and natural working teams.
RSM offers a competitive benefits package, flexible scheduling to balance life demands, and an inclusive culture designed to empower employees to realize their full potential.
Matching Summary
Match Score: 75
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RSM UK is seeking a Resource Management Solutions Support Associate in India to provide business and technical support for the Dayshape platform. The role involves ensuring stable operations, data integration, user experience quality, and supporting testing and enhancements, making it ideal for candidates with technical support or business analyst backgrounds.
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Skills & Requirements
Must-have
Level 3 technical support experience
Data integration monitoring skills
Microsoft Office proficiency
Root cause analysis capabilities
Functional business analysis
Nice-to-have
Ticket tracking system knowledge
Defect tracking process familiarity
Strong aptitude for technology use
Excellent written communication skills
Interest in continuous improvement
Key Requirements
Bachelor's degree in business or related field
1-3 years relevant work experience
Entry level technical support or business analyst background