IT Service Delivery Manager

ERP21 PTE LTD

Singapore, Singapore
5-6 years it outsourcing experience
Incident and problem management processes
Service level agreement monitoring
The role requires leading operations and projects for managed services outsourcing clients while ensuring effective incident management

Job Summary

  • The role requires leading operations and projects for managed services outsourcing clients while ensuring effective incident management.
  • Candidates must coordinate change management activities and forecast resource demands to deliver end-to-end services with minimum requirements.
  • The position involves working with internal teams to integrate new service offerings and provide technical inputs for continuous improvement.

Matching Summary

Match Score: 75

The role requires leading operations and projects for managed services outsourcing clients while ensuring effective incident management.

Skills & Requirements

Must-have

  • 5-6 years IT Outsourcing experience
  • Incident and Problem Management processes
  • Service Level Agreement monitoring
  • Change Management coordination
  • Resource demand forecasting

Nice-to-have

  • Customer satisfaction improvement
  • Annual Technology Plan input
  • Technical infrastructure knowledge
  • Proactive trend analysis reporting
  • Core values demonstration

Key Requirements

  • Bachelor's Degree in IT or related field
  • 5-6 years of IT Outsourcing experience
  • Experience in Technical Infrastructure implementation
  • Project management skillset
  • People management skillset

Work Rights

Not specified

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