Workforce And Forecasting Analyst

The AES Corporation

Indianapolis, IN, US
Genesys cloud wfm
Contact center forecasting
Operational excellence
This role is critical to ensure we have the right people in the right place at the right time-maximizing service levels, minimizing wait times, and driving operational excellence

Job Summary

  • This role is critical to ensure we have the right people in the right place at the right time-maximizing service levels, minimizing wait times, and driving operational excellence.
  • Partner with Finance and HR to support budget planning and workforce cost optimization.
  • AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion.

Matching Summary

This role is critical to ensure we have the right people in the right place at the right time-maximizing service levels, minimizing wait times, and driving operational excellence.

Skills & Requirements

Must-have

  • Genesys Cloud WFM
  • contact center forecasting
  • operational excellence
  • strategic workforce planning
  • data visualization tools

Nice-to-have

  • utility industry call drivers
  • multi-site contact center operations
  • AI-powered forecasting

Key Requirements

  • 3-5+ years of experience
  • Bachelor’s degree or equivalent experience
  • Genesys Cloud Workforce Management tools
  • Excel (expert-level), SQL
  • Proven ability to manage large-scale forecasting

Work Rights

Not specified

Tailored Resume

Cover Letter