Customer Service Specialist Iii

Diversey

Fort Mill, United States
Base: $52,760.00 - $77,374.00; bonus/equity: discr...
On-site
Bilingual french/english technical support
Troubleshooting product and equipment issues
Customer education and resource concierge
Diversey is seeking a Bilingual French/English Technical Customer Service Representative in Fort Mill, United States. The role focuses on providing technical support to customers and internal teams, emphasizing exceptional service and problem-solving skills

Job Summary

  • The Bilingual French/English Technical Customer Service Representative is the first point and primary contact for technical support within Diversey and serves as the main point of contact for Customers, End Users, and Internal Sales Representatives.
  • The goal in this role is to provide exceptional technical support surrounding our products and equipment lines, representing the voice of the company and serving as a platform to educate our customers.
  • This role works with various stakeholders including Sales, Service, R&D and Marketing to create an overarching approach to best-in-class customer service.

Matching Summary

Match Score: 85

Diversey is seeking a Bilingual French/English Technical Customer Service Representative in Fort Mill, United States. The role focuses on providing technical support to customers and internal teams, emphasizing exceptional service and problem-solving skills.

Salary

Base: $52,760.00 - $77,374.00; Bonus/Equity: discretionary bonuses; Benefits: medical, dental, vision & 401K

Skills & Requirements

Must-have

  • Bilingual French/English technical support
  • Troubleshooting product and equipment issues
  • Customer education and resource concierge
  • Augmented reality technology utilization

Nice-to-have

  • Proactive relationship development
  • Process improvement recommendations
  • Cross-functional collaboration

Key Requirements

  • Fluent in French and English
  • High school diploma or equivalent
  • 0-2 years of customer-facing experience
  • Demonstrated interest in technical support
  • Troubleshooting and problem-solving skills

Work Rights

Not specified

Tailored Resume

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