Senior Technical Support Engineer

Workday

Japan
Not specified; not specified; not specified
Hybrid (at least 50% in-office time per quarter)
3+ years saas technical support experience
Bilingual japanese and english fluency
Splunk kibana grafana troubleshooting skills
Workday is seeking a Senior Technical Support Engineer in Japan for a hybrid role focused on solving complex technical issues in a customer-facing capacity. The ideal candidate will possess strong communication and troubleshooting skills, with a background in SaaS solutions and familiarity with tools like Splunk and Kibana. Workday emphasizes a collaborative culture within a Fortune 500 environment, offering growth opportunities and support

Job Summary

  • This role involves diagnosing complex software issues and collaborating with stakeholders to deliver solutions for Fortune 500 customers.
  • The team fosters a learning environment where open collaboration and cross-functional teamwork are vital to supporting the Workday platform.
  • Candidates must be bilingual in Japanese and English to serve as a key technical partner for major strategic customers in Japan.

Matching Summary

Match Score: 85

Workday is seeking a Senior Technical Support Engineer in Japan for a hybrid role focused on solving complex technical issues in a customer-facing capacity. The ideal candidate will possess strong communication and troubleshooting skills, with a background in SaaS solutions and familiarity with tools like Splunk and Kibana. Workday emphasizes a collaborative culture within a Fortune 500 environment, offering growth opportunities and support.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 3+ years SaaS technical support experience
  • Bilingual Japanese and English fluency
  • Splunk Kibana Grafana troubleshooting skills
  • Configurable Security and Integration expertise
  • Workday Salesforce JIRA ticketing systems

Nice-to-have

  • Strong analytical and problem-solving skills
  • Ability to nurture teamwork and relationships
  • Experience with global 24x7 support coverage
  • Confident verbal and written communication
  • Flexibility for occasional weekend support

Key Requirements

  • 3+ years proven technical support for SaaS
  • Fluency in Japanese and English required
  • Experience with Workday or similar platforms

Work Rights

Not specified

Tailored Resume

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