Rr-0291795-analyst Iii Infrastructure Services

DXC Technology

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Customer issue ownership
Technical problem resolution
Ticketing tool usage
** DXC Technology is seeking an Analyst III for Infrastructure Services to handle customer inquiries and resolve technical issues. The role emphasizes customer support, problem-solving, and communication skills, with a requirement for in-office work and a willingness to work in rotational or night shifts. **

Job Summary

  • Taking ownership of customer issues reported and responding to customer inquiries to ensure customer needs are met.
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues and/or refers more complex technical problems through a defined escalation process.
  • At DXC Technology, we believe strong connections and community are key to our success.

Matching Summary

Match Score: 75

** DXC Technology is seeking an Analyst III for Infrastructure Services to handle customer inquiries and resolve technical issues. The role emphasizes customer support, problem-solving, and communication skills, with a requirement for in-office work and a willingness to work in rotational or night shifts. **

Skills & Requirements

Must-have

  • Customer issue ownership
  • Technical problem resolution
  • Ticketing tool usage
  • Rotational/night shifts
  • Work from Office mandatory

Nice-to-have

  • Interpersonal skills
  • Team collaboration
  • Good thought flow
  • Organization skills

Key Requirements

  • 10+2+3 minimum qualification
  • Basic technical troubleshooting skills
  • Experience with company escalation policy

Work Rights

Not specified

Tailored Resume

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