Concentrix is seeking a Customer Service Advisor for its Bulacan Hub in San Jose Del Monte, Philippines. The role involves providing customer support through various communication channels while maintaining service quality and meeting performance metrics
Job Summary
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Essential functions include ensuring service delivered meets contractual Key Performance Indicators (KPIs) and clarifying customer requirements to provide appropriate resolution.
Candidates must be dependable with strong attention to detail and demonstrate patience in all customer contact situations.
Matching Summary
Match Score: 75
Concentrix is seeking a Customer Service Advisor for its Bulacan Hub in San Jose Del Monte, Philippines. The role involves providing customer support through various communication channels while maintaining service quality and meeting performance metrics.
Skills & Requirements
Must-have
High school diploma with 3-6 months experience
Strong computer navigation and PC knowledge
Ability to rotate shifts as needed
Nice-to-have
Demonstrate empathy while building rapport
Skilled in multi-tasking and adapting quickly
Tolerance for repetitive work in fast-paced environment
Key Requirements
High school diploma required
Three to six months of relevant experience preferred