IT Systems Analyst

STORHUB MANAGEMENT PTE. LTD.

Singapore
Not specified
Zendesk or hubspot crm experience
Property management system expertise
Api integration and restful services
Storhub Management Pte. Ltd. is seeking an IT Systems Analyst to manage and optimize its Call Center Solution, Property Management System, Online Booking Platform, and CRM. The role involves ensuring seamless integration and functionality across these platforms to enhance customer experience and operational efficiency

Job Summary

  • The role serves as the bridge between business teams and technical teams to ensure system reliability and scalability across multiple platforms.
  • The analyst will manage API integrations between the Property Management System, HubSpot, online booking, and call center platforms to synchronize customer data.
  • This position requires a subject matter expert to oversee system configurations, troubleshoot incidents, and drive process automation for the company's rapid growth phase.

Matching Summary

Match Score: 85

Storhub Management Pte. Ltd. is seeking an IT Systems Analyst to manage and optimize its Call Center Solution, Property Management System, Online Booking Platform, and CRM. The role involves ensuring seamless integration and functionality across these platforms to enhance customer experience and operational efficiency.

Skills & Requirements

Must-have

  • Zendesk or HubSpot CRM experience
  • Property Management System expertise
  • API integration and RESTful services
  • Call center platform management
  • SQL and data mapping skills

Nice-to-have

  • Experience with Genesys or Opera PMS
  • Middleware tools like Zapier or Make
  • CRM-to-ERP integration exposure
  • Growth mindset and automation focus
  • Dashboard creation and reporting

Key Requirements

  • Bachelor's degree in Information Systems or Computer Science
  • 3–5 years of experience as a Systems Analyst
  • Hands-on experience with Zendesk/HubSpot and PMS

Work Rights

Not specified

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