The Manager, Quality Assurance is responsible for defining and evaluating care delivery standards and ensuring consistency across the organization through standardized documentation and audit practices
Job Summary
The Manager, Quality Assurance is responsible for defining and evaluating care delivery standards and ensuring consistency across the organization through standardized documentation and audit practices.
This role leads the organizational audit program and establishes expectations for documentation quality and patient experience across all patient-facing roles.
The Manager identifies opportunities to strengthen care quality, improve consistency in care delivery, and enhance patient experience through audit insights, patient experience data, and cross-functional collaboration.
Matching Summary
The Manager, Quality Assurance is responsible for defining and evaluating care delivery standards and ensuring consistency across the organization through standardized documentation and audit practices.
Skills & Requirements
Must-have
Define and evaluate care delivery standards
Lead organizational audit program
Evaluate clinical documentation and care delivery
Analyze audit insights and patient experience data
Develop standardized audit tools
Conduct chart audits and documentation review
Track and analyze audit results
Identify training gaps and performance trends
Monitor and analyze patient satisfaction data
Monitor and analyze patient complaints
Nice-to-have
Improve care quality and consistency
Enhance patient experience and outcomes
Partner with operational and clinical leadership
Support enterprise initiatives for clinical quality
Key Requirements
Active RN license required
BSN preferred
Minimum 5 years' experience in healthcare operations, care coordination, utilization management, population health or quality improvement programs
Advanced proficiency in Microsoft Excel and data tracking tools
Experience conducting clinical documentation reviews or chart audits
Strong understanding of interdisciplinary care teams and patient care workflows
Experience working with electronic health records and documentation systems