Product Manager - Customer Support Experience Voice
Bankwest
Not specified (potentially hybrid or on-site based on team collaboration needs)
Contact centre technologies including chat and voice
Leveraging ai and gen ai for automation
Strong stakeholder management skills
Bankwest is seeking a Product Manager for their Customer Support Experience Voice team to enhance customer interactions through innovative digital solutions. The ideal candidate will have experience with contact center technologies and a strong focus on customer outcomes, driven by a collaborative and inclusive work culture
Job Summary
The Customer Support Experiences Crew is responsible for transforming customer interactions with the bank by introducing the latest innovative digital solutions in customer engagement.
You will support squads to identify, develop and refine customer support experiences that deliver sustainable benefits whilst improving customer satisfaction.
Bankwest advocates and facilitates a culture of inclusion and respect, celebrating all cultures, abilities, genders, expressions of gender and sexual orientation.
Matching Summary
Match Score: 85
Bankwest is seeking a Product Manager for their Customer Support Experience Voice team to enhance customer interactions through innovative digital solutions. The ideal candidate will have experience with contact center technologies and a strong focus on customer outcomes, driven by a collaborative and inclusive work culture.
Skills & Requirements
Must-have
contact centre technologies including chat and voice
leveraging AI and Gen AI for automation
strong stakeholder management skills
Agile methodology delivery experience
digital first and cost reduction focus
end-to-end product lifecycle management
Nice-to-have
inclusive team culture
collaboration and innovation
excellent communication skills
planning and organisational skills
conceptual thinking
experience with compliance management
Key Requirements
experience with contact centre technologies
experience leveraging AI and Gen AI
strong analytical skills
understanding of product implementation impacts and compliance