Senior Manager, Customer Success – Enterprise

Payoneer

Shenzhen, China
**
E-commerce client relationships
Develop value propositions
Maximize acquisition, retention, up-sell/x-sell
** Payoneer is seeking a Senior Manager for Customer Success in Shenzhen, China, who will manage e-Commerce client relationships and drive business growth. The ideal candidate should have significant experience in account management, e-Commerce, and strong communication skills in both English and Mandarin. **

Job Summary

  • Oversee and manage existing e-Commerce client relationships and play an active role in developing and building long-term relationships with top customers to develop value propositions that address client needs.
  • Be proactive in strengthening existing relationships and creating new ones to maximize acquisition, retention, and up-sell/X-sell related solutions and services.
  • Be accountable for increasing user health, managing day-to-day operations, and scaling the team.

Matching Summary

Match Score: 75

** Payoneer is seeking a Senior Manager for Customer Success in Shenzhen, China, who will manage e-Commerce client relationships and drive business growth. The ideal candidate should have significant experience in account management, e-Commerce, and strong communication skills in both English and Mandarin. **

Skills & Requirements

Must-have

  • e-Commerce client relationships
  • develop value propositions
  • maximize acquisition, retention, up-sell/X-sell
  • increase user health
  • scale the team
  • cross-functional collaboration

Nice-to-have

  • entrepreneurship
  • self-motivated
  • problem solving
  • results oriented

Key Requirements

  • 5+ years of experience in business development or account management
  • 2~3 years of e-Commerce experience
  • BA Degree or equivalent
  • Fluent in English / Chinese
  • Proficient in MS Office (PPT / Excel)

Work Rights

Not specified

Tailored Resume

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