Communications & Reservations Supervisor

Four Seasons Hotels & Resorts

Budapest, Hungary
Competitive salary, wages; bonus/equity: annual bo...
Guest communication and booking channels
Reservations and pbx operations
Quality checks and process reviews
Support the CORE Manager in overseeing the daily operations of the CORE Department, ensuring departmental procedures and service standards are consistently maintained

Job Summary

  • Support the CORE Manager in overseeing the daily operations of the CORE Department, ensuring departmental procedures and service standards are consistently maintained.
  • Respond to guest inquiries and reservation requests via phone, email, chat, and other communication platforms in a professional and timely manner.
  • Competitive Salary, wages, and a comprehensive benefits package including Annual Bonus, Private Health Insurance, and Complimentary Accommodation at other Four Seasons Hotels and Resorts.

Matching Summary

Support the CORE Manager in overseeing the daily operations of the CORE Department, ensuring departmental procedures and service standards are consistently maintained.

Salary

Competitive Salary, wages; Bonus/Equity: Annual Bonus; Benefits: Private Health Insurance, Complimentary Accommodation, Complimentary Dry Cleaning, Complimentary Employee Meals, 50% discount in Múzsa Bar and Kollázs Restaurant, Employee Assistance Program

Skills & Requirements

Must-have

  • Guest communication and booking channels
  • Reservations and PBX operations
  • Quality checks and process reviews
  • Guest concern resolution
  • Team training and mentoring

Nice-to-have

  • Passion for hospitality
  • Solution-oriented approach
  • Additional languages

Key Requirements

  • Minimum two years of experience in Reservations, PBX, Front Office
  • Strong communication skills
  • Ability to multitask and stay organized
  • Leadership mindset
  • Strong computer skills
  • Solid knowledge of Opera PMS or similar hotel systems preferred
  • Basic financial knowledge considered an advantage
  • Fluency in English

Work Rights

Not specified

Tailored Resume

Cover Letter