In this role, you will be responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service within a select portfolio of properties
Job Summary
In this role, you will be responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service within a select portfolio of properties.
Lead, manage, equip and inspire a team of Ambassadors to consistently deliver high-touch customer service by fostering a positive work culture and strong team dynamic.
Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering, and other ideas that provide service delivery efficiencies.
Matching Summary
In this role, you will be responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service within a select portfolio of properties.
Skills & Requirements
Must-have
deliver exceptional client experience
proactive communication and high-touch service
increase engagement and partnership
onsite Experience Services contact
create programming to reduce friction
manage, equip and inspire a team
operational adjustments as necessary
Nice-to-have
positive work culture and strong team dynamic
culture card as tangible representation
meaningful lasting relationships
culture of continuous improvement and innovation
Key Requirements
Recognised knowledge in hospitality or workplace experience
Ability to collaborate with diverse teams
Ability to quickly adapt to new devices, technology, and applications