Competitive compensation that may include equity; ...
On-site
2-5+ years relevant experience
Managing complex enterprise accounts
Saas and marketing automation knowledge
This role involves partnering with Account Executives to drive client renewals, retention, and net retention targets for some of the world's biggest brands
Job Summary
This role involves partnering with Account Executives to drive client renewals, retention, and net retention targets for some of the world's biggest brands.
The successful candidate will act as a trusted advisor, building shared Success Plans to drive feature adoption and strategic guidance for customers.
Braze offers competitive compensation including equity, flexible paid time off, comprehensive benefits, and a culture focused on work-life harmony.
Matching Summary
This role involves partnering with Account Executives to drive client renewals, retention, and net retention targets for some of the world's biggest brands.
Salary
Competitive compensation that may include equity; Retirement and Employee Stock Purchase Plans available; Comprehensive benefit plans covering medical, dental, vision, life, and disability
Skills & Requirements
Must-have
2-5+ years relevant experience
Managing complex enterprise accounts
SaaS and marketing automation knowledge
Strong written and verbal communication
Driving customer renewals and retention
Nice-to-have
Experience with APIs and HTML programming
Bias toward action in face of change
High level of intellectual curiosity
Team player with excellent follow-up skills
Willingness to travel internationally
Key Requirements
2-5+ years in Customer Success or related field
Domain knowledge of SaaS, Mobile, or Marketing Automation
Experience managing sophisticated clients with multiple stakeholders