Supervisor, Complaint Handling

Abbott

Sylmar, California, United States
Base: $86,700.00 – $173,300.00; bonus/equity: not ...
Onsite
Minimum 4 years quality field experience
Experience in regulated environment
Previous complaint investigations experience
Abbott is seeking a Supervisor for their Complaint Handling team in Sylmar, California. The ideal candidate will have experience in a regulated environment, specifically in complaint investigations, and will be responsible for overseeing a team while ensuring compliance and efficiency in complaint processing

Job Summary

  • The Complaint Handling Supervisor provides direct supervision of employees evaluating and processing product experience reports from the field.
  • This role ensures that complaint decisions and MDR reporting processes are executed timely with correct application of procedures and documentation.
  • Abbott offers excellent benefits including free medical coverage, high employer retirement contributions, and tuition reimbursement programs.

Matching Summary

Match Score: 85

Abbott is seeking a Supervisor for their Complaint Handling team in Sylmar, California. The ideal candidate will have experience in a regulated environment, specifically in complaint investigations, and will be responsible for overseeing a team while ensuring compliance and efficiency in complaint processing.

Salary

Base: $86,700.00 – $173,300.00; Bonus/Equity: Not specified; Benefits: Free medical coverage, retirement savings plan, tuition reimbursement

Skills & Requirements

Must-have

  • Minimum 4 years quality field experience
  • Experience in regulated environment
  • Previous complaint investigations experience
  • Ability to lead large non-exempt staff
  • Strong communication skills across functions

Nice-to-have

  • Previous management experience preferred
  • Understanding of cardiac rhythm products
  • MS Suite proficiency
  • Autonomous decision-making capability

Key Requirements

  • Bachelor's degree or equivalent
  • 4+ years in quality related field
  • Regulated environment experience required
  • Leadership of full-time and contract workers

Work Rights

Not specified

Tailored Resume

Cover Letter