Service Advisor

Rockwall Kia

Rockwall, TX, United States
**
Initiate automotive services and repairs
Ascertain vehicle performance problems
Develop repair estimates
** Rockwall Kia is seeking a Service Advisor to facilitate customer interactions regarding automotive services and repairs, ensuring clarity and satisfaction throughout the process. The ideal candidate should have previous experience in service advising or automotive repair, a focus on customer service, and basic mechanical knowledge. **

Job Summary

  • As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • We offer best in class industry benefits: Competitive pay, Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs.

Matching Summary

Match Score: 75

** Rockwall Kia is seeking a Service Advisor to facilitate customer interactions regarding automotive services and repairs, ensuring clarity and satisfaction throughout the process. The ideal candidate should have previous experience in service advising or automotive repair, a focus on customer service, and basic mechanical knowledge. **

Skills & Requirements

Must-have

  • Initiate automotive services and repairs
  • Ascertain vehicle performance problems
  • Develop repair estimates
  • Write repair orders
  • Maintain customer records
  • Communicate with customers and technicians

Nice-to-have

  • Earning customers for life
  • Team player focused on exemplary service
  • Basic mechanical understanding

Key Requirements

  • Previous Service Advisor experience preferred
  • Prior automotive technician experience a plus
  • Acceptable driving record
  • Valid driver's license
  • High School graduate or equivalent
  • 18 years or older

Work Rights

Not specified

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