Service Delivery Manager (hybrid)

Thales Group

Vantaa, Finland
Engineering degree in computing or it fields
8+ years of work experience in it domain
Fluent in english and finnish languages
The role involves managing support and maintenance contracts for Government Solutions including software and equipment supplied by Thales

Job Summary

  • The role involves managing support and maintenance contracts for Government Solutions including software and equipment supplied by Thales.
  • The Service Delivery Manager ensures customer satisfaction by fulfilling contractual commitments and meeting Service Level Agreements (SLA).
  • Thales offers a global mobility policy enabling thousands of employees to develop careers at home and abroad.

Matching Summary

The role involves managing support and maintenance contracts for Government Solutions including software and equipment supplied by Thales.

Skills & Requirements

Must-have

  • Engineering degree in computing or IT fields
  • 8+ years of work experience in IT domain
  • Fluent in English and Finnish languages
  • Experience in customer relationship management
  • Knowledge of service management and ITIL practices

Nice-to-have

  • Experience in Biometric Systems and Applications
  • Experience in Public Security Solutions
  • ITIL certification
  • Experience as Service Delivery Manager or Project Manager
  • Ability to travel frequently with short notice

Key Requirements

  • Engineering degree in computing or IT
  • 8+ years of IT work experience
  • Fluency in English and Finnish
  • Customer relationship management experience
  • Service management knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter