Customer Success Specialist – Phone/chat/case Mgmt

acquire.ai

Pasig City, Philippines
On-site
Respond to client calls, chats, and cases
Troubleshoot software issues
Develop product knowledge
Acquire.ai is seeking a Customer Success Specialist for their Pasig City location, focusing on providing exceptional support to clients using their technology in the medical field. The role emphasizes problem-solving, client communication, and product expertise to ensure customer satisfaction and promote product use

Job Summary

  • As Customer Success Specialist, your role is integral in keeping our customers happy and contributing to the success of our organization.
  • We show practices how to improve the patient experience and connect with patients in the way they want to connect.
  • Provide expert advice to assist clients with the health of their business through using Solutionreach software.

Matching Summary

Match Score: 85

Acquire.ai is seeking a Customer Success Specialist for their Pasig City location, focusing on providing exceptional support to clients using their technology in the medical field. The role emphasizes problem-solving, client communication, and product expertise to ensure customer satisfaction and promote product use.

Skills & Requirements

Must-have

  • Respond to client calls, chats, and cases
  • Troubleshoot software issues
  • Develop product knowledge
  • Communicate effectively via phone, email, and chat
  • Problem-solve intense software issues

Nice-to-have

  • Innovative and enthusiastic problem solver
  • Act with full ownership
  • Empower and educate clients on self-help options
  • Drive for client success

Key Requirements

  • 2+ years of experience in technology
  • Additional client service experience
  • Proficient in Windows workstation and server environments
  • Familiar with one or more database types
  • Able to troubleshoot, test, report, document, install and train on software
  • Strong English written and verbal communication skills
  • Tech savvy with understanding of medical practice needs

Work Rights

Not specified

Tailored Resume

Cover Letter