Digital Fraud Inwards Inbound

Hanoverparkbank

Sydney, Australia
Hybrid
High volume call centre experience
Strong problem-solving skills
Ability to handle distressed customers
The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent activities

Job Summary

  • The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent activities.
  • This role involves handling inbound and outbound calls related to potential scam or fraud activity.
  • Success in this role requires strong communication skills and the ability to remain calm under pressure.

Matching Summary

The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent activities.

Skills & Requirements

Must-have

  • High volume call centre experience
  • Strong problem-solving skills
  • Ability to handle distressed customers

Nice-to-have

  • Emotional resilience
  • Excellent communication skills
  • Experience in Financial Services

Key Requirements

  • Preferred experience in Financial Services
  • Demonstrated excellence in customer service
  • Ability to resolve basic customer complaints

Work Rights

Not specified

Tailored Resume

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