Specialist, Servicenow Platform Operations - Release Engineering

Merck & Co., Inc., Rahway, New Jersey, USA

Hyderabad, India
Hybrid
Servicenow development
Operational support
Tier 2 and tier 3 support
Join a global healthcare biopharma company with a 130-year legacy, driven by digital technology and data-backed approaches

Job Summary

  • Join a global healthcare biopharma company with a 130-year legacy, driven by digital technology and data-backed approaches.
  • Provide tier 2 and tier 3 operational support for ServiceNow production deployed applications, including coordination of problem investigations and vendor support.
  • Collaborate with cross-functional teams for release support, environment management, and testing to ensure system stability, reliability, and accuracy.

Matching Summary

Join a global healthcare biopharma company with a 130-year legacy, driven by digital technology and data-backed approaches.

Skills & Requirements

Must-have

  • ServiceNow development
  • Operational support
  • Tier 2 and Tier 3 support
  • Service Catalog Items
  • Release support
  • Environment management
  • SDLC documentation

Nice-to-have

  • Digital technology driven
  • Data-backed approaches
  • Innovation and execution excellence
  • Passion for data and analytics
  • Agile development methodologies

Key Requirements

  • 5+ years of working experience
  • ServiceNow Certified System Admin (CSA)
  • Bachelor's degree in Computer Science or related field
  • Understanding of AutomatePro AutoDeploy
  • ServiceNow Certified Application Developer (CAD)

Work Rights

Not specified

Tailored Resume

Cover Letter