Patient Experience Specialist (ft- 1.0 Fte, Day Shift)
Bozeman Health
Bozeman, MT, United States
Patient journey understanding
Patient satisfaction metrics
Patient feedback analysis
The Patient Experience Specialist is responsible for developing the strategy and leading the implementation to ensure improved understanding and results in our patient experience metrics
Job Summary
The Patient Experience Specialist is responsible for developing the strategy and leading the implementation to ensure improved understanding and results in our patient experience metrics.
The Patient Experience Specialist will be Bozeman Health's designee to receive, respond to, and follow up regarding patient satisfaction scores for both inpatient and ambulatory sites.
The Patient Experience Specialist provides coaching and support to the health center sites to ensure effective and successful patient experiences and improve patient satisfaction and outcomes in support of our operations.
Matching Summary
The Patient Experience Specialist is responsible for developing the strategy and leading the implementation to ensure improved understanding and results in our patient experience metrics.
Skills & Requirements
Must-have
patient journey understanding
patient satisfaction metrics
patient feedback analysis
develop improvement strategies
patient/family advisory council
Nice-to-have
professional demeanor
tact and discretion
interpersonal communication skills
works in stressful environments
Key Requirements
Bachelor's degree or equivalent experience
3+ years patient customer service/relations
Experience in hospital patient experience preferred