Manager - Service Operations

Otis

Gurgaon, India
Implement maintenance systems
Reduce callbacks and monitor effectiveness
Reduce annualized hours per unit
The Service Operations Manager has overall responsibility of running the Service Function of an Area, including conceptualizing and implementing maintenance systems and records

Job Summary

  • The Service Operations Manager has overall responsibility of running the Service Function of an Area, including conceptualizing and implementing maintenance systems and records.
  • Key responsibilities include developing and meeting business plan forecasts, manpower planning, ensuring safety implementation, and managing inventory control.
  • The role involves leading the Service & Service Sales team, managing customer interfaces, and ensuring adherence to all Safety & Quality policies.

Matching Summary

The Service Operations Manager has overall responsibility of running the Service Function of an Area, including conceptualizing and implementing maintenance systems and records.

Skills & Requirements

Must-have

  • implement maintenance systems
  • reduce callbacks and monitor effectiveness
  • reduce annualized hours per unit
  • develop customer rapport
  • manpower planning
  • inventory control of stores
  • safety at all levels

Nice-to-have

  • addressing people matters
  • employee recognition and appreciation
  • customer interface and management
  • understanding customer issues
  • maintaining healthy customer relationship

Key Requirements

  • B.Tech / B.E. – Mechanical/Electrical/Electronics
  • 10 to 15 years relevant experience

Work Rights

Not specified

Tailored Resume

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