Ops Sup Sr Supervisor - C11

Work From Home With CiCi

Fully remote
Chat management systems proficiency
Digital customer service operations
Performance management of chat kpis
The Ops Sup Sr Supervisor position at CiCi entails leading a customer service team to ensure efficient operations support and the delivery of digital communication services. The role focuses on performance management, team development, process improvement, and stakeholder collaboration, requiring strong leadership and analytical skills

Job Summary

  • The Ops Sup Supervisor is responsible for providing full leadership and direction to a team to ensure seamless delivery of operations support services aligned with Citi's infrastructure and processes.
  • This role involves overseeing daily chat operations, managing performance metrics, coaching team members, and driving continuous improvement based on data analysis and customer feedback.
  • Collaboration with cross-functional teams and leading projects to enhance chat platforms and digital customer experience are key components of this position.

Matching Summary

Match Score: 85

The Ops Sup Sr Supervisor position at CiCi entails leading a customer service team to ensure efficient operations support and the delivery of digital communication services. The role focuses on performance management, team development, process improvement, and stakeholder collaboration, requiring strong leadership and analytical skills.

Skills & Requirements

Must-have

  • chat management systems proficiency
  • digital customer service operations
  • performance management of chat KPIs
  • team leadership and coaching
  • process improvement in chat operations

Nice-to-have

  • AI/chatbot technology familiarity
  • cross-functional stakeholder collaboration
  • data-driven decision making
  • strategic planning for digital initiatives

Key Requirements

  • Bachelor’s degree or equivalent experience
  • Minimum 8+ years customer service operations experience
  • At least 3+ years people management experience
  • Strong written and verbal communication skills

Work Rights

Not specified

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