Not specified (assumed in-office based on role requirements).
Monitor inbound and outbound order progress
Resolve customer queries and complaints
Capture costs for delivery orders in system
LCH LOGISTICS PTE. LTD. is seeking a Customer Service Officer to act as a liaison between customers and the company, ensuring effective order fulfillment and addressing customer inquiries. The role involves monitoring order progress, managing customer complaints, and performing administrative tasks, with a requirement to work on weekends and public holidays for urgent matters
Job Summary
Act as the primary contact person between customers and the company to ensure requirements are met.
Monitor order progress for both inbound and outbound activities across warehouse and transportation teams.
Responsible for capturing all incurred costs for orders and ensuring closure with the billing department.
Matching Summary
Match Score: 75
LCH LOGISTICS PTE. LTD. is seeking a Customer Service Officer to act as a liaison between customers and the company, ensuring effective order fulfillment and addressing customer inquiries. The role involves monitoring order progress, managing customer complaints, and performing administrative tasks, with a requirement to work on weekends and public holidays for urgent matters.