Job Summary

• This role sits at the center of a 24/7 technical support operation, ensuring seamless service delivery and high-quality end-user assistance in a fast-paced, mission-driven environment.
• The supervisor combines hands-on troubleshooting expertise with team leadership responsibilities, guiding Tier 1 and Tier 2 support specialists through complex incidents and escalations.
• Acting as a bridge between support teams, IT engineering, and leadership, you will help optimize processes and elevate user experience.

Matching Summary

Skills & Requirements

Key Requirements

• Requires strong communication skills
• Requires technical depth
• Requires ability to lead by example

Work Rights