Customer Experience Advisor | S1 | Retail Banking | Weymouth Branch

Santander

Weymouth, United Kingdom
Base: £25,000; benefits: £500 annual cash allowanc...
24.5 hours per week, on a rota’d basis monday to saturday, between 8 am & 6 pm
Outstanding customer service delivery
Effective communication with customers
Assist with day-to-day transactions
Santander is seeking a Customer Experience Advisor for their Weymouth Branch, responsible for providing exceptional service to customers both in-person and over the phone. The role involves assisting with transactions, addressing inquiries, and contributing to a positive customer experience in a collaborative team environment

Job Summary

  • Santander is evolving into a technology-driven organisation, driving a customer-centric transformation.
  • You will be a listener and problem solver, assisting customers with transactions, technology, and fraud protection.
  • We offer competitive rewards, including a starting salary of £25,000, 25 days' holiday, and a strong pension contribution.

Matching Summary

Match Score: 85

Santander is seeking a Customer Experience Advisor for their Weymouth Branch, responsible for providing exceptional service to customers both in-person and over the phone. The role involves assisting with transactions, addressing inquiries, and contributing to a positive customer experience in a collaborative team environment.

Salary

Base: £25,000; Benefits: £500 annual cash allowance, 25 days' holiday plus bank holidays, voluntary healthcare, 8% pension contribution, death-in-service benefit, income protection insurance, share plans, staff product discounts

Skills & Requirements

Must-have

  • outstanding customer service delivery
  • effective communication with customers
  • assist with day-to-day transactions
  • identify new ways to improve customer experience

Nice-to-have

  • desire to go above-and-beyond
  • effective team working skills
  • flexible, can-do approach
  • openness to broad range of activities

Key Requirements

  • Proven ability to deliver outstanding customer service
  • Ability to communicate effectively with customers
  • Right to work in the UK

Work Rights

Right to work in the UK

Tailored Resume

Cover Letter