The role serves as a single point of contact for customers, managing requests across multiple channels and ensuring one call resolution
Job Summary
The role serves as a single point of contact for customers, managing requests across multiple channels and ensuring one call resolution.
Employees are eligible for a comprehensive benefits program including PTO, 401k match, HSA contributions, stock purchase plan, and education reimbursement.
Philips emphasizes working in-person at least three days per week for office-based roles and promotes a culture centered on improving lives through health technology.
Matching Summary
The role serves as a single point of contact for customers, managing requests across multiple channels and ensuring one call resolution.
Salary
Base: $20.00-$31.00 per hour; Bonus/Equity: Annual incentive bonus, sales commission or long-term incentives may be offered; Benefits: Comprehensive Philips Total Rewards benefits program including PTO, 401k match, HSA, stock purchase plan, education reimbursement
Skills & Requirements
Must-have
Inbound customer service calls
Order entry and processing
Customer issue resolution
Multitasking with customer engagement
Use of Microsoft Office
De-escalation of customer situations
Nice-to-have
SAP knowledge
SFDC knowledge
Strong communication skills
Problem solving ownership
Empathy in customer interactions
Ability to work under pressure
Key Requirements
High School Diploma or vocational certification
Bachelor’s Degree preferred
Customer service experience preferred
US work authorization required
Residency within commuting distance to Nashville, TN