Dmv - Administrative Specialist Ii

dac.nc.gov

Nash County, NC, US
Base: $41,206 - $72,113; bonus/equity: not specifi...
Not specified (assumed to be in-office based on the call center context)
Experience analyzing interpreting evaluating information or data
Experience completing maintaining records and reports
Experience explaining policy procedure rules regulations to diverse clientele
The North Carolina Department of Transportation (NCDOT) is seeking an Administrative Specialist II for its DMV Customer Contact Center in Nash County, NC. The role involves providing customer service, resolving complex inquiries, and maintaining records in a fast-paced call center environment

Job Summary

  • The position is located in the DMV Customer Contact Center in Nash County providing vehicle titling, licensing, and driver license services.
  • Employees will work in a fast-paced, performance-based call center environment responding to inquiries via phone and email.
  • The role offers full State Benefits, competitive salaries ranging from $41,206 to $72,113, and career development opportunities.

Matching Summary

Match Score: 75

The North Carolina Department of Transportation (NCDOT) is seeking an Administrative Specialist II for its DMV Customer Contact Center in Nash County, NC. The role involves providing customer service, resolving complex inquiries, and maintaining records in a fast-paced call center environment.

Salary

Base: $41,206 - $72,113; Bonus/Equity: Not specified; Benefits: Full State Benefits

Skills & Requirements

Must-have

  • Experience analyzing interpreting evaluating information or data
  • Experience completing maintaining records and reports
  • Experience explaining policy procedure rules regulations to diverse clientele
  • Experience with customer service by phone and in person
  • Experience with Microsoft applications and mainframe databases

Nice-to-have

  • Fast-paced performance-based call center environment experience
  • Ability to resolve complex issues unresolved by automated systems
  • Knowledge of DMV rules and Privacy Protection Act

Key Requirements

  • High school diploma or GED
  • Four years of related administrative experience
  • Equivalent combination of education and experience

Work Rights

Not specified

Tailored Resume

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