Customer Experience Advisor | S1 | Retail Banking | Southampton Branch

Santander

Southampton, United Kingdom
Base: £25,000; bonus/equity: £500 annual cash allo...
Onsite (35 hours per week, monday to saturday)
Deliver outstanding customer service
Communicate effectively with customers
Acting as first point of contact
Santander is seeking a Customer Experience Advisor for their Southampton Branch, where the successful candidate will engage with customers through various channels, providing support and solutions. The role emphasizes adaptability and teamwork, with an attractive salary and benefits package

Job Summary

  • Santander is evolving into a technology-driven organisation, driving a customer-centric transformation that values bold thinking and innovation.
  • The Customer Experience Advisor will be a listener and problem solver, assisting customers with transactions, technology, and fraud protection.
  • Benefits include a starting salary of £25,000 plus a £500 annual cash allowance, 25 days' holiday, pension contributions, and wellbeing support.

Matching Summary

Match Score: 85

Santander is seeking a Customer Experience Advisor for their Southampton Branch, where the successful candidate will engage with customers through various channels, providing support and solutions. The role emphasizes adaptability and teamwork, with an attractive salary and benefits package.

Salary

Base: £25,000; Bonus/Equity: £500 annual cash allowance; Benefits: 25 days holiday, pension, healthcare, share plans

Skills & Requirements

Must-have

  • deliver outstanding customer service
  • communicate effectively with customers
  • acting as first point of contact
  • assisting with day-to-day transactions
  • answering customer calls

Nice-to-have

  • desire to go above-and-beyond
  • effective team working skills
  • flexible, can-do approach
  • openness to broad range of activities
  • ability to grow and adapt

Key Requirements

  • Proven ability to deliver outstanding customer service
  • Ability to communicate effectively
  • Right to work in the UK

Work Rights

Right to work in the UK

Sponsorship: available

Tailored Resume

Cover Letter