The Assistant Customer Care Manager is responsible for responding competently, promptly, and efficiently to claims for warranty service or reimbursement in a manner which follows state and federal guidelines
Job Summary
The Assistant Customer Care Manager is responsible for responding competently, promptly, and efficiently to claims for warranty service or reimbursement in a manner which follows state and federal guidelines.
The role involves assisting in leading a team to complete customer care service requests and work orders through various processes, ensuring customer satisfaction and adherence to policies.
Clayton offers a competitive benefits package including flexible health, dental, and vision plans, 401K programs with company matching, paid parental leave, and tuition reimbursement.
Matching Summary
The Assistant Customer Care Manager is responsible for responding competently, promptly, and efficiently to claims for warranty service or reimbursement in a manner which follows state and federal guidelines.
Skills & Requirements
Must-have
customer care service requests
warranty bill back process
federal guidelines compliance
customer satisfaction promotion
parts order creation
Nice-to-have
passion for quality
attentive to details
work well under pressure
positive and eager to learn
Key Requirements
5+ years manufactured home building industry experience