Technical Support Lead

Lithic

New York, New York, United States
Base: $125,000 - $215,000; bonus/equity: + equity;...
On-site
3+ years customer-facing technical experience
Management of 2 or more direct reports
Hands-on api product troubleshooting
Lithic empowers financial companies to build the future of payments using a modern card issuing and processing platform

Job Summary

  • Lithic empowers financial companies to build the future of payments using a modern card issuing and processing platform.
  • The role involves designing support processes, managing 24/7 incident response, and directly leading a team of mid-level Support Engineers.
  • Employees receive unlimited PTO, 12 weeks of fully paid parental leave, and a 4-week fully paid sabbatical after five years.

Matching Summary

Lithic empowers financial companies to build the future of payments using a modern card issuing and processing platform.

Salary

Base: $125,000 - $215,000; Bonus/Equity: Plus equity; Benefits: Unlimited PTO, 12-weeks paid parental leave, 4-week sabbatical, health insurance, 401(k) match

Skills & Requirements

Must-have

  • 3+ years customer-facing technical experience
  • Management of 2 or more direct reports
  • Hands-on API product troubleshooting
  • SQL data querying skills
  • 24x7 incident response coordination

Nice-to-have

  • Experience writing scripts or automation
  • Background in payments or fintech
  • Strategic problem-solving approach
  • Strong written communication skills
  • Ability to build long-lasting relationships

Key Requirements

  • 3+ years technical customer-facing experience
  • Management experience with 2+ direct reports
  • Located within commutable distance to NYC SoHo office
  • No visa sponsorship provided

Work Rights

Must be located within commutable distance to NYC office

Tailored Resume

Cover Letter