Service Owner - Customer Journey Expert Order Management @ing Hubs Romania

282

Bucharest, Romania
Not specified
Service management experience
Payment processing knowledge
Budget and cost allocation
ING Hubs Romania is seeking a Service Owner - Customer Journey Expert for their Order Management team, responsible for managing service delivery, operational execution, and performance monitoring within payment services. The role requires strong analytical skills, experience in service management, and a collaborative mindset to improve customer-centric services

Job Summary

  • The Service Owner role is responsible for tactical and operational delivery of Payment & Settlement Services including International Payments and SEPA.
  • You will act as the central coordinator between Product Leads, Country representatives, and various Head Office teams like Risk, Compliance, and Legal.
  • The position requires a collaborative professional who can explain complex issues simply while continuously monitoring service performance and improving processes.

Matching Summary

Match Score: 85

ING Hubs Romania is seeking a Service Owner - Customer Journey Expert for their Order Management team, responsible for managing service delivery, operational execution, and performance monitoring within payment services. The role requires strong analytical skills, experience in service management, and a collaborative mindset to improve customer-centric services.

Skills & Requirements

Must-have

  • Service management experience
  • Payment processing knowledge
  • Budget and cost allocation
  • Incident management skills
  • Stakeholder communication

Nice-to-have

  • Near/offshore team collaboration
  • Creative problem solving
  • Customer-centric mindset
  • Curious and eager to learn
  • Hands-on mentality

Key Requirements

  • Bachelor or Master's degree
  • Excellent English proficiency
  • Experience in product and service management

Work Rights

Not specified

Tailored Resume

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