Thermo Fisher Scientific is seeking a Lead Customer Service Representative fluent in Italian, based in Budapest. The role involves providing exceptional customer support, managing complex inquiries, and supporting team leadership while ensuring adherence to operational guidelines
Job Summary
The Lead Customer Service Representative will support clients throughout the lifecycle including administration, order management, and quotations.
This role requires driving the resolution of complex customer requirements and managing escalations while liaising with partner functions.
Candidates must be fluent in both English and Italian to provide exceptional customer support in a multinational environment.
Matching Summary
Match Score: 85
Thermo Fisher Scientific is seeking a Lead Customer Service Representative fluent in Italian, based in Budapest. The role involves providing exceptional customer support, managing complex inquiries, and supporting team leadership while ensuring adherence to operational guidelines.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Fluent English and Italian language skills
3-5 years customer service experience
Experience with ERP systems preferred
Nice-to-have
Strong problem-solving and multitasking abilities
Proactive solution-focused mindset
Ability to lead meetings and facilitate actions
Key Requirements
Minimum 3-5 years customer service experience
High school diploma or Government Body award required