Customer Support Specialist, Global Payroll

rippling

Remote
Fully remote
Payroll troubleshooting and resolution
Customer support for saas product
Excellent written and verbal communication
Rippling is seeking a Customer Support Specialist for their Global Payroll team, focusing on resolving payroll-related issues and enhancing customer satisfaction through expert guidance. The position is remote and requires candidates with a background in customer support, preferably within the payroll or HR software industry

Job Summary

  • Rippling offers a unified platform to manage HR, IT, and Finance functions including global payroll and benefits.
  • The Customer Support team is dedicated to providing expert guidance and swift resolutions to payroll and compliance issues across various time zones.
  • Rippling fosters a collaborative environment focused on continuous learning, innovation, and professional development.

Matching Summary

Match Score: 85

Rippling is seeking a Customer Support Specialist for their Global Payroll team, focusing on resolving payroll-related issues and enhancing customer satisfaction through expert guidance. The position is remote and requires candidates with a background in customer support, preferably within the payroll or HR software industry.

Skills & Requirements

Must-have

  • Payroll troubleshooting and resolution
  • Customer support for SaaS product
  • Excellent written and verbal communication
  • Pacific or Mountain timezone availability
  • Analytical and problem-solving skills
  • Time management and prioritization

Nice-to-have

  • Experience in payroll provider or HR software
  • Collaborative and supportive team environment
  • Passion for continuous learning and growth
  • Ability to analyze customer support trends
  • Partnering with product managers
  • Escalation handling for complex issues

Key Requirements

  • Bachelor's degree
  • 1-2 years customer-facing experience
  • Reside in Pacific or Mountain timezone state
  • Experience troubleshooting SaaS payroll products
  • Excellent English communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter