Member Experience Coordinator

Corio Home Care by Institute on Aging

San Francisco, CA, US
Base: $26 - $30phly; bonus/equity: not specified; ...
Warm and empathetic communication with seniors
Scheduling tours and introductory visits
Coordinating transportation and logistics
The Member Experience Coordinator serves as the primary point of contact, ensuring every individual and family feels welcomed and supported from their first interaction

Job Summary

  • The Member Experience Coordinator serves as the primary point of contact, ensuring every individual and family feels welcomed and supported from their first interaction.
  • This role blends hospitality, coordination, and program support by guiding prospective members through tours, scheduling visits, and assisting with transportation needs.
  • The position requires deep compassion and organizational skills to help families navigate uncertain moments while maintaining a warm, calm, and trusting environment.

Matching Summary

The Member Experience Coordinator serves as the primary point of contact, ensuring every individual and family feels welcomed and supported from their first interaction.

Salary

Base: $26 - $30/hourly; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Warm and empathetic communication with seniors
  • Scheduling tours and introductory visits
  • Coordinating transportation and logistics
  • Managing incoming inquiries and referrals
  • Supporting intake coordination and documentation

Nice-to-have

  • Experience in hospitality or social services
  • Ability to drive a van for member outings
  • High emotional intelligence and patience
  • Comfortable working in fast-paced environments
  • Creating welcoming person-centered experiences

Key Requirements

  • Bachelor's degree preferred or equivalent experience
  • Minimum 3 years' experience in customer service or healthcare navigation
  • Valid driver's license required
  • Demonstrated emotional intelligence and empathy for older adults

Work Rights

Not specified

Tailored Resume

Cover Letter