It Help Desk With Disability (m/w/d)

sonnen

Cairo, EG
On-site
First-level technical support
Troubleshoot hardware and software
Install and configure computer systems
Provide first-level technical support to end-users via phone, email, and in-person

Job Summary

  • Provide first-level technical support to end-users via phone, email, and in-person.
  • Document and track all support requests and resolutions in the helpdesk ticketing system.
  • Collaborate with other IT team members to ensure seamless IT operations.

Matching Summary

Provide first-level technical support to end-users via phone, email, and in-person.

Skills & Requirements

Must-have

  • First-level technical support
  • Troubleshoot hardware and software
  • Install and configure computer systems
  • Document support requests
  • English language proficiency

Nice-to-have

  • German language proficiency
  • IT best practices training

Key Requirements

  • Proven experience as an IT Helpdesk Technician
  • Strong knowledge of Windows and Mac OS
  • Familiarity with remote desktop applications
  • Relevant certifications are a plus

Work Rights

Not specified

Tailored Resume

Cover Letter