Technical Support Specialist

DOMAIN HOLDINGS AUSTRALIA

Hybrid
Freshdesk tickets and helpdesk calls
Timely and effective issue resolution
Troubleshoot system issues
The Engage Technical Support Specialist provides day-to-day technical support to clients through Freshdesk tickets and helpdesk calls, ensuring timely and effective issue resolution

Job Summary

  • The Engage Technical Support Specialist provides day-to-day technical support to clients through Freshdesk tickets and helpdesk calls, ensuring timely and effective issue resolution.
  • Discover your ideal work-life balance with our approach to a hybrid set-up – whether it's making the most of working remotely or from our office.
  • Domain is enthusiastically and unapologetically committed to fostering an equitable, inclusive work culture which reflects our customers and communities.

Matching Summary

The Engage Technical Support Specialist provides day-to-day technical support to clients through Freshdesk tickets and helpdesk calls, ensuring timely and effective issue resolution.

Skills & Requirements

Must-have

  • Freshdesk tickets and helpdesk calls
  • Timely and effective issue resolution
  • Troubleshoot system issues
  • Deliver prompt technical support
  • Meet service level agreements (SLAs)

Nice-to-have

  • Communicate complex technical information clearly
  • Collaborate with Account Managers
  • Work-life balance with hybrid set-up
  • Continuous learning and growth opportunities

Key Requirements

  • 2-3+ years of experience
  • Bachelor’s degree in a relevant field

Work Rights

Not specified

Tailored Resume

Cover Letter