Guest Service Agent

Drury Hotels

Fairview Heights, Illinois, United States
Base: $16.50; bonus/equity: quarterly bonuses up t...
Guest check-in and check-out
Cash handling
Monitoring guest satisfaction
Serve as the happy, helpful face of our hotel to guests entering and departing our front door

Job Summary

  • Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
  • Assist guests in a friendly, efficient, courteous, and professional manner.
  • Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

Matching Summary

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Salary

Base: $16.50; Bonus/Equity: Quarterly bonuses up to $3200/year; Benefits: Medical, dental, vision, prescription, life, disability and Team Member Assistance Program, Company-matched 401(k), paid time off, hotel discounts

Skills & Requirements

Must-have

  • Guest check-in and check-out
  • Cash handling
  • Monitoring guest satisfaction
  • Problem resolution
  • Food preparation and service

Nice-to-have

  • Warm and friendly manner
  • Can-do spirit
  • Unique personality
  • High standard of integrity

Key Requirements

  • Familiarity with handling money
  • Ability to speak and receive direction in English
  • Willingness to work alone

Work Rights

Not specified

Tailored Resume

Cover Letter