CIBC is seeking a Principal Customer Service Representative for their Magog location, focused on providing exceptional customer service and financial assistance to clients. The role involves direct client interaction, problem-solving, and leveraging technology to enhance customer banking experiences
Job Summary
The role involves providing frontline support to help clients manage their current banking needs and achieve financial goals.
Employees are expected to prioritize the client experience, listen actively, and take ownership of resolving client issues.
CIBC offers a competitive salary, incentive pay, banking benefits, a defined benefit pension plan, and a paid day off for growth.
Matching Summary
Match Score: 82
CIBC is seeking a Principal Customer Service Representative for their Magog location, focused on providing exceptional customer service and financial assistance to clients. The role involves direct client interaction, problem-solving, and leveraging technology to enhance customer banking experiences.
Salary
Competitive salary; Incentive pay available; Defined benefit pension plan included
Skills & Requirements
Must-have
Client issue resolution skills
Financial products expertise
Digital literacy for banking apps
Flexible availability including evenings and weekends
Willingness to work at multiple branches
Nice-to-have
Empathy and interpersonal communication
Proactive problem-solving attitude
Curiosity and continuous learning mindset
Respectful and authentic interaction style
Goal-oriented performance approach
Key Requirements
Legal eligibility to work in Canada
Ability to pass attribute-based assessment
French proficiency (implied by location and language)