The North Carolina Department of Revenue is hiring Customer Service Agents to guide taxpayers and support compliance with state revenue laws
Job Summary
The North Carolina Department of Revenue is hiring Customer Service Agents to guide taxpayers and support compliance with state revenue laws.
Candidates receive comprehensive training on tax concepts and systems, with a structured path transitioning from onsite work to remote employment.
The role offers competitive benefits including a top-funded pension plan, paid holidays, vacation days, and eligibility for Public Service Loan Forgiveness.
Matching Summary
The North Carolina Department of Revenue is hiring Customer Service Agents to guide taxpayers and support compliance with state revenue laws.
Salary
Base: $39,244 per year; Spanish Premium: $41,206 per year (5% bump); Training Raise: 5% increase upon completion
Skills & Requirements
Must-have
High school diploma or GED
Two years administrative experience
Strong verbal and written communication
Computer proficiency required
Nice-to-have
Spanish bilingual fluency
Tax law knowledge
State government experience
High volume call handling
Key Requirements
High school diploma or GED
Two years related administrative experience
Tax compliance verification
Background check clearance
Work Rights
Must be eligible to work in the US; Tax compliance verification required