Operations Manager - Raleigh, Nc

henryschein.es

Raleigh, North Carolina, US
Lead equipment technicians
Manage installation process
Drive customer experience
This position is responsible for leading Equipment Technicians within the assigned geography and to drive the entire installation process of capital equipment

Job Summary

  • This position is responsible for leading Equipment Technicians within the assigned geography and to drive the entire installation process of capital equipment.
  • The role involves managing the post-order procurement process for dental equipment and supplies and ensuring the team is tracking to quarterly/annual Risk and Opportunity (RO) targets.
  • Key responsibilities include managing the entire district installation process, coordinating installation date changes, and ensuring a high level of customer experience and overall KPI results.

Matching Summary

This position is responsible for leading Equipment Technicians within the assigned geography and to drive the entire installation process of capital equipment.

Skills & Requirements

Must-have

  • Lead Equipment Technicians
  • Manage installation process
  • Drive customer experience
  • Manage post-order procurement
  • Track Risk and Opportunity targets
  • Coordinate installations internally and externally

Nice-to-have

  • Collaborate with sales leadership
  • Partner with internal governance team
  • Ensure proper staffing and training
  • Professional development planning
  • Resolve TSM issues diplomatically

Key Requirements

  • 7+ years increasing responsibility
  • First-level manager experience
  • Bachelor's Degree or global equivalent
  • Ability to manage installations
  • Intermediate troubleshooting skills
  • Intermediate computer skills

Work Rights

Not specified

Tailored Resume

Cover Letter