Investigate and resolve complex client complaints and regulatory inquiries across various financial products, ensuring client trust and regulatory compliance
Job Summary
Investigate and resolve complex client complaints and regulatory inquiries across various financial products, ensuring client trust and regulatory compliance.
Prepare clear, professional written responses that comply with regulatory requirements and internal policies, documenting findings with supporting evidence.
The company offers a competitive salary package, performance-based bonuses (cash and stocks), group medical & life insurance, and modern office amenities.
Matching Summary
Investigate and resolve complex client complaints and regulatory inquiries across various financial products, ensuring client trust and regulatory compliance.
Skills & Requirements
Must-have
Client complaint investigation
Regulatory inquiry resolution
Financial market products knowledge
Professional written communication
Proprietary systems analysis
Nice-to-have
Data analysis and process automation
AI tools proficiency
Bloomberg Terminal experience
Additional languages fluency
Key Requirements
Bachelor's degree in Finance, Economics, Business Administration, Accounting, or related field (or equivalent professional experience)
Minimum 3-5 years in financial services
Client complaint handling or dispute resolution experience