Workplace Experience Director

JLL

Newark, NJ, USA
Base: $134,000-164,000 usd py; bonus/equity: 20% t...
On-site
Soft services or hospitality experience
Facilities management or operations experience
Strategic workplace experience strategies
JLL is seeking a Workplace Experience Director in Newark, NJ, to enhance employee experiences within office environments through strategic initiatives in hospitality, operations, and team leadership. The ideal candidate should have over five years of experience in soft services, hospitality, or operations management, along with strong analytical and communication skills

Job Summary

  • In this dynamic leadership role, you'll orchestrate a symphony of services—from hospitality and dining to events and amenities—that elevate every touchpoint of the employee experience.
  • This is your opportunity to directly impact how hundreds of employees feel about coming to work each day, while partnering with forward-thinking clients who understand that exceptional workplace experience is the cornerstone of organizational success, talent retention, and competitive advantage in today's evolving work landscape.
  • JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Matching Summary

Match Score: 85

JLL is seeking a Workplace Experience Director in Newark, NJ, to enhance employee experiences within office environments through strategic initiatives in hospitality, operations, and team leadership. The ideal candidate should have over five years of experience in soft services, hospitality, or operations management, along with strong analytical and communication skills.

Salary

Base: $134,000-164,000 USD per year; Bonus/Equity: 20% targeted bonus of the annual salary; Benefits: 401(k) plan with matching company contributions, Comprehensive Medical, Dental & Vision Care, Paid parental leave at 100% of salary, Paid Time Off and Company Holidays, Early access to earned wages through Daily Pay

Skills & Requirements

Must-have

  • soft services or hospitality experience
  • facilities management or operations experience
  • strategic workplace experience strategies
  • oversee Experience Services operations
  • vendor and stakeholder relationship management
  • customer-centric service delivery
  • risk management and quality assurance

Nice-to-have

  • drive innovation through business intelligence
  • thought leadership in workplace experience
  • highly collaborative with excellent communication
  • demonstrated initiative integrity and sound judgement

Key Requirements

  • 5+ years of experience
  • Proven leadership skills
  • Strong analytical and financial aptitude
  • Proficient in Microsoft Office Suite
  • Bachelor's degree or higher

Work Rights

Authorized to work in the United States without sponsorship

Tailored Resume

Cover Letter